TERMS OF SERVICE

pattern

TOS

All our clients are very important to us, which is why Dietholics By Vani (“Company”) has created the following Terms of Service to let you know the policies applicable to the services ordered and purchased through our website.

Here, “We” refers to Dietholics By Vani Private Limited.

  • We do not have any refund policy. Your registration for any plan is considered final and no refund shall be issued once you have enrolled.
  • To better customize your plan, we require your meal pictures and timely weight updates every single week.
  • We understand that once you enrol with us, you also become responsible for your progress. Any missed updates, incomplete information or lack of communication from your side may affect your results. Any pictures or information requested from you are required to appropriately customize and monitor your plan.
  • All plans and client cases are personally handled and monitored by Vani, Owner of Dietholics By Vani. Your concerns, progress, feedback, weight updates and plan customisations are handled directly by Vani. There is no Relationship Manager or team involved.
  • If, after enrolment, you do not start your plan or communicate with us regarding your progress within 30 days of joining, your plan will stand nullified from our side. No weeks shall be added, adjusted, extended or refunded thereafter.
  • Your empty-stomach weight picture is mandatory every week for your next plan to be customised. Though reminders are sent, if you miss even one weekly weight update without informing us of the reason, your plan may stand nullified from our end. We shall wait for a maximum of 24 hours from the update reminder to receive your weight update or a valid reason for not providing the same. Beyond this period, we will neither be obligated to continue the nullified plan nor issue any refund. Please be responsible for your plan and provide all required updates on time.
  • No break, pause or freezing is allowed in any plan except the 12-Week and 24-Week Plans.
  • In the 12-Week Plan, one break is allowed during the entire duration of the plan. The break can be for a maximum of 30 days only.
  • In the 24-Week Plan, two breaks are allowed during the entire duration of the plan. Each break can be for a maximum of 30 days only.
  • Once the permitted 30-day break period is over, you are required to resume your plan immediately. The break cannot be extended beyond 30 days. If you do not resume the plan after completion of the permitted 30-day period, your plan will stand nullified, and no remaining weeks shall be added, adjusted, extended, carried forward or refunded.
  • Any request to freeze/pause the plan must be made prior to Day 6 of your ongoing plan week. A freeze request made on Day 6 or thereafter will not be accepted. The request must therefore be communicated before Day 6 for the plan to be put on hold.
  • The above break/freeze policy applies to renewals as well, according to the duration of the renewed plan.
  • If you have any grievances, feel free to drop an email at dietholics21@gmail.com.